Privacy Policy

01Introduction

Digilancer (“Digilancer,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, contact us through a form, or engage us for search engine optimization, content marketing, website design, or related digital marketing services (collectively, the “Services”).

By using our website or Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our website or Services.

02Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Contact & inquiry forms: name, email address, phone number, company name, website URL, and any details you share about your project, goals, or budget.
• Client onboarding: billing details, account access credentials you choose to share (e.g., website admin, analytics, or Google Business Profile access), and communications exchanged during the engagement.
• Correspondence: information you provide when you email us, message us on WhatsApp, or otherwise communicate with our team.

Information Collected Automatically

• Usage data: pages visited, time spent on our site, referring website, browser type, device type, and approximate location (derived from IP address).
• Cookies and similar technologies: as described in Section 4 below.

03How We Use Information

We use the information we collect to:

• Respond to inquiries submitted through our “Free Strategy Call,” “Get a Quote,” or “Send a Message” forms.
• Provide, operate, and improve the Services, including SEO strategy, reporting, and communication with Clients.
• Process payments and manage billing for active engagements.
• Send administrative communications, such as service updates, invoices, or responses to support requests.
• With your consent, send occasional marketing communications, which you may opt out of at any time.
• Analyze website usage to improve content, user experience, and our understanding of visitor interests.
• Detect, prevent, and address fraud, security incidents, or technical issues.
• Comply with applicable legal obligations.

04Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies (such as web beacons and local storage) to recognize your browser, remember preferences, and understand how visitors use our site.

• Essential cookies: required for core website functionality, such as remembering form inputs during a session.
• Analytics cookies: help us understand aggregate visitor behavior (e.g., via tools such as Google Analytics) so we can improve our content and site performance.
• Preference cookies: remember choices you’ve made, such as form selections, to improve your experience on return visits.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

05How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: with vendors who perform functions on our behalf, such as hosting, email delivery, form processing, analytics, and payment processing, under confidentiality obligations.
• Legal requirements: when required to comply with applicable law, regulation, legal process, or valid governmental request.
• Business transfers: in connection with a merger, acquisition, financing, or sale of business assets, subject to standard confidentiality arrangements.
• With your consent: for any other purpose disclosed to you at the time information is collected, or with your explicit consent.

06Third-Party Tools & Platforms

Our forms are processed using third-party form-handling services, and our website may integrate analytics, scheduling, or communication tools (such as WhatsApp Business) operated by third parties. These providers process data according to their own privacy policies, and we encourage you to review them.

When Client engagements require access to third-party platforms (e.g., Google Search Console, Google Analytics, Google Business Profile, hosting/CMS accounts), those platforms’ own privacy and data practices apply to the data stored within them.

07Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including maintaining business records, complying with legal and tax obligations, resolving disputes, and enforcing our agreements.

Inquiry and lead data from prospective clients who do not proceed with an engagement is generally retained for a reasonable period to allow for follow-up, after which it is deleted or anonymized unless you request earlier deletion.

08Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These include access controls, encrypted connections, and limiting access to information on a need-to-know basis.

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

09Your Rights & Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal or contractual retention requirements.
• Object to or restrict certain processing of your information.
• Withdraw consent to marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
• Request a copy of your information in a portable format, where applicable.

To exercise any of these rights, please contact us using the details in Section 14. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.

10International Data Transfers

Digilancer operates internationally, and information we collect may be stored or processed in countries other than your own, including Pakistan and countries where our service providers operate. Where required, we take steps to ensure such transfers are subject to appropriate safeguards consistent with applicable data protection law.

11Children’s Privacy

Our website and Services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

12Do Not Track Signals

Some browsers offer a “Do Not Track” feature. As there is currently no industry-standard approach to responding to such signals, our website does not currently respond differently based on the presence of a Do Not Track signal.

13Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The updated version will be posted on this page with a revised “Last Updated” date.

14Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please reach out using the details below.